Shipping policy

 

Incenzo Shipping Policy

Thank you for your interest in Incenzo. In a world filled with countless choices, we are deeply honored that you've chosen to bring a piece of our aromatic tradition into your space. This page aims to address any questions you might have about our shipping policies.

Order Processing: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there's a significant delay in shipment, we will contact you directly.

Shipping Rates & Delivery Estimates: Shipping charges and available delivery options are displayed at checkout before payment. Free or discounted shipping may be offered during promotions, subject to the eligibility requirements and terms shown with each offer.

After dispatch, standard delivery within the U.S. typically takes 5–7 business days, in addition to our 2–3-business-day processing time.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: Incenzo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Incenzo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.